Careers

Position: Service Advisor

Location: Prince George, BC

Job Description and Responsibilities:

• Acts as liaison between customers and technicians and manages the status of work orders.
• Schedules service and repair appointments.
• Operates computerized work order systems.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Handle phone inquiries regarding work-in progress, appointments, and return messages promptly

• Quoting repair work

• Responds to customer inquiries in a timely manner, over the phone and in person.
• Manages customer concerns and problems promptly.
• Deals with challenging situations in a professional manner.

Qualifications:

• Professional attitude, good communication and customer service skills
• Background experience in the automotive/trucking industry
• Mechanically inclined in relationship to the trucking industry

• Excellent customer service, interpersonal, and communication skills
• Strong organizational, decision making, and problem-solving skills

• Ability to learn and utilize Dealer Business Management software

Compensation:

• This is a full-time position
• Compensation commensurate based on experience
• Competitive wages, benefits, RRSP plan
• Training available

If this position sounds of interest to you, please apply with your resume. Only individuals selected for interviews will be contacted.